A Quieter Internet
A patient portal that lowers its voice: fewer alerts, clearer next steps and a calm interface for hard moments.
Client
Meridian Health — Digital
Year
2026
Category
Digital
Services
Product design, web, content strategy
(A)
The story
The brief
Meridian’s portal was accurate and exhausting. Patients received eleven notifications for a single appointment, and support was drowning in calls that began with the words, I did not know what to do next.
The approach
We mapped every message a patient receives and removed seven of the eleven. The rest were rewritten in plain language with one clear action each. The interface uses a narrow palette, generous spacing and motion that never startles.
Sessions with patients over sixty-five shaped the type size and contrast. Their feedback is the reason the primary button is the largest object on every screen.
The result
Support calls about next steps fell by forty percent, and the portal’s app store rating rose from 3.1 to 4.6.
